Link a family member to your account
How it works
Linking family members to your account makes it easy to keep everyone organised in one place.
You can link new or existing family members to your account at any time. When you add a family member for the first time, you'll automatically be assigned the Family Manager role.
Family Manager
Family Managers have additional permissions to manage other family members.
| Action | Family Manager | Non-Family Manager |
|---|---|---|
| View and manage personal details | Yes | View only |
| View and manage memberships | Yes | View only |
| View and manage credentials | Yes | Yes |
| View and manage bookings | Yes | Yes |
| Assign family members | Yes | Yes |
| Assign family members the Family Manager role | Yes | No |
Instructions
Link a family member to your account
- Select My Profile.
- Select Add Family Member.
- Choose the option that applies to the family member:
- Select Existing Member if they already have a profile.
- Select New Member if they are not yet in the system.
Option 1: Link to an existing member
- Select Existing Member.
- Follow the prompts to complete the link.
Linking to an existing member will trigger an email invitation to their email address. Once they have accepted the invitation, your accounts will be linked.
Option 2: Link to a new member
- Select New Member.
- Follow the prompts to complete the link.
Family members can share the same email address. However, each family member must have a unique username.
Troubleshooting
I'm getting a 'Profile access restricted' message when I accept the invitation
'Profile access restricted' is a common error message that occurs when family members who share the same email are trying to accept an invitation. This means that you are not logged in to the correct account.
Here's what you need to do:
- Log out of your account.
- Log in using the username that was provided in your family invitation email. This may not be your email address. You may be required to complete the password reset process if the account hasn't been activated.
- Accept the invitation once you are logged in to the account.