Log in for the first time after moving from TidyHQ
Instructions
Note
For families sharing an email address in TidyHQ, one member uses their email as their username, while others use their AusCycling member ID. Each member's username was included in their activation email.
For families sharing an email address in TidyHQ, one member uses their email as their username, while others use their AusCycling member ID. Each member's username was included in their activation email.
Request a password reset
- Go to auscycling.justgo.com
- Enter the username provided in your activation email in the Username field.
- Click Forgot Password?.
Create your new password
- Check your email inbox for the password reset message from JustGo.
- Follow the instructions in the email to create a new password.
- Return to JustGo and log in using the username from your activation email and your new password.
- Use your new password for future JustGo logins.
Troubleshooting
My TidyHQ email address is not recognised by JustGo
Try entering your AusCycling member ID as your username.
If you share an email address with other family members, check each person's activation email. Only one person will have been assigned the shared email address as their username. The other family members will use their AusCycling member IDs
The password reset email has not arrived
It can take up to 15 minutes for the password reset email to arrive in your inbox (in most cases it's much faster). Check your spam or junk folder before requesting another password reset email.
Make sure you entered the username provided in your activation email. The username may be your TidyHQ email address or your AusCycling member ID.