Log in for the first time after moving from TidyHQ

This guide is only applicable for members who previously held an AusCycling account on TidyHQ and are yet to activate their JustGo account.

Notice

Your digital membership card may not be ready yet

These are being generated on a rolling basis and is expected to be complete by 10 August 2026.      

We're currently experiencing an issue with linked family members

They may appear missing or incomplete. We've identified the issue and are working on a resolution. 

Instructions

Where family members shared the same email address in TidyHQ, one family member has been assigned the email address as their username, while all other family members have been assigned their AusCycling member ID as their username.

Request a password reset

1. Open the JustGo login page.
2. Enter the username provided in your activation email in the Username field.
3. Select Forgot Password?.

4. Confirm the password reset has been sent.

5. Select OK when the confirmation message appears.

Create your new password

1. Check your email inbox for the password reset message from JustGo.
2. Follow the instructions in the email to create a new password.
3. Return to JustGo and log in using the username from your activation email and your new password.
4. Use your new password for future JustGo logins.
   

What's next

1. Update your personal details
   
2. Link a family member to your account
   
3. Purchase a membership
   

Troubleshooting

My TidyHQ email address is not recognised by JustGo

Try entering your AusCycling member ID as your username.

If you share an email address with other family members, check each person's activation email. Only one person will have been assigned the shared email address as their username. The other family members will use their AusCycling member IDs.

The password reset email has not arrived

It can take up to 15 minutes for the password reset email to arrive in your inbox (in most cases it's much faster). Check your spam or junk folder before requesting another password reset email.

Make sure you entered the username provided in your activation email. The username may be your TidyHQ email address or your AusCycling member ID.

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